Customer service
Ask before you buy.
Which band, which rope, whether the rings will hang from your beam — those are the questions we most want to get. Two minutes before an order is cheaper for both of us than a return.
Orders, returns and warranty
orders@ghostsporting.comQuote your order number and we will have the record open before we reply.
Privacy requests
privacy@ghostsporting.comAccess, correction and deletion requests, answered within 30 days.
Identifying a charge
Card statements from this store read GHOST. If a line on your statement does not look familiar, that is the string to look for.
Email us before disputing it. We can identify any order in a few minutes and refund it directly if something is wrong, which is faster than a dispute and does not put a hold on your card.
What to include
- Product question — what you are training for, your height for ropes, and where rings would hang.
- Existing order — the order number, and the SKU if it concerns one item.
- Warranty claim — the SKU and a photograph. You do not need the original packaging.
Returns and anything about an order go through email. Write to the orders address and we send a return authorisation and a prepaid label the same business day — please do not ship anything back without one, or it arrives with no reference on it.
Our returns and refunds policy sets out the window and the warranty in full.