Returns and refunds

You have 30 days from the delivery date to start a return for any reason. Email orders@ghostsporting.com with your order number and we will send a return authorisation and a prepaid label the same business day, or the next one if it is a weekend.

We do not ask why. A band that turned out too heavy for your pull-ups is as valid a reason as one that arrived damaged.

Anything unused, returned with its parts and packaging: ropes, bands, straps, wraps, belts, conditioning and recovery equipment, bags, bottles, towels and caps. There is no restocking fee.

Taking a product out of its packaging to check it is fine. A rope whose cable has been cut to length, opened chalk, or a band that has been trained with counts as used.

Once gear has been trained with we cannot resell it as new, so used gear is not eligible for a change-of-mind refund. It is still fully covered by the warranty below if it fails.

The exception is anything faulty on arrival — a band with a tear, a bearing that grinds, stitching that is loose out of the box. Those are replaced or refunded whether or not they have been used, and we pay the return shipping.

Every product carries a 1-year warranty from the delivery date against manufacturing defect: failed stitching, a broken buckle, a cracked handle, a seam that splits in normal use.

It covers normal use as described on the product page. It does not cover ordinary wear — a speed-rope cable worn through on concrete, a band that has lost stretch after a year of use — or damage from using a product beyond its stated rating or for something it is not built for.

Warranty claims need the order number or the SKU and a photograph — not the original packaging.

Refunds are issued to the original payment method within 5 to 7 business days of the returned parcel being received and checked. Your bank may take a further statement cycle to display it.

The refund appears against the same descriptor as the original charge: GHOST.

Original outbound shipping is refunded when the return is our fault and retained when it is not. Return shipping is always on us.

Heavy items like the slam ball and parallettes are the things that occasionally arrive with a crushed carton. Photograph the carton before you open it if it looks like it has had a hard trip.

Report transit damage within 7 days of delivery to orders@ghostsporting.com. We replace immediately and deal with the carrier ourselves; you do not need to keep the damaged item once we have the photographs.